ONE is certified Great Place to Work and has been awarded Best Workplace Luxembourg and Europe 2023.

ONE group solutions provides next generation fund management solutions delivered by a hand-picked team of senior industry experts and supported by NextGen technology. We provide third-party Management Company, Corporate Secretary, Regulatory and Strategic Consulting, and Governance Technology solutions. The group, headquartered with full substance in Luxembourg, provides Fund Governance solutions to asset, wealth and fund managers from around the globe and has additional offices in Dublin, New York and Zurich.

IT Support and Administrative Assistant

The IT Support and Administrative Assistant will help support and maintain the company’s computer systems, software, and infrastructure.
This role plays an important part to manage compliance of the IT functions by ensuring all process are duly followed and documented. It is key in ensuring the smooth operation of our IT systems and providing necessary support to our users and clients. This position offers opportunities to gain valuable industry experience.

Responsibilities

Device Management

• End User Devices Management
• Setup and configure end-user devices
• Maintain an accurate inventory of all end-user devices
• Provide helpdesk support for end-user device issues
• Manage the end-of-life process for outdated devices

Documentation

• Keep IT procedures and documentation up to date
• Create and maintain documentation of hardware and software configurations

Service Desk

• Log and manage incidents and requests and escalate where appropriate
• Assist end-users with technical issues and troubleshoot problems
• Assign incidents and requests to relevant teams
• Log and manage changes

Inventory

• Keep IT assets inventory up-to-date
• Keep software inventory up-to-date

Access Management

• Log all access requests
• Manage access requests according to policies
• Route access requests to relevant third parties

Employee Onboarding/Offboarding

• Manage user account creation
• Order required equipment for new employees
• Setup employee devices
• Manage the offboarding process for departing employees

Skills/Knowledge

• Proficient in operating systems: Windows 10/11, Mac OS, iOS/iPhone.
• Strong troubleshooting skills.
• Familiarity with Microsoft 365 Suite.
• Understanding of network concepts: VPN, VLAN, DHCP.

Methodology/Regulations

• Knowledge of ITIL methodology will be a plus.
• Previous experience in a regulated entity/ financial services, preferably under supervision of the Luxembourg CSSF will be beneficial.
• Understanding of GDPR regulations.

Attributes/Soft Skills

• Attention to detail.
• Self-learner with a high interest in technology.
• Good communication and interpersonal skills.
• Ability to engage and collaborate with various teams.

Language

• Proficiency in English.
• French as an asset.

We offer:

An entrepreneurial working environment in a young and motivated team;
A multicultural environment where we promote diversity, talent & ideas;
The ability to work and interact with a wide variety of specialists;
Internal training and development.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.

All applications will be treated confidentially.

A clear police record will be requested.

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